NICE publishes new asthma guidelines

NICE publishes new asthma guidelines

December 1 2017 NICE has published new guidelines on asthma addressing diagnosis, monitoring and...

Community Pharmacy Practitioner Champions details confirmed for 2017-18

Community Pharmacy Practitioner Champions details confirmed for 2017-18

November 27 2017 Funding for the Community Pharmacy Practitioner Champions programme in Scotland...

MHRA targets OTC medicines in Yellow Card social media campaign

MHRA targets OTC medicines in Yellow Card social media campaign

November 22 2017 The public and health professionals are being asked to consider reporting side...

NUSMAS pilot extended for six months

NUSMAS pilot extended for six months

November 22 2017 The pilot scheme which sees NHS 111 referring patients to community pharmacy to...

CPPE launches ‘Substance use and misuse’ e-learning and renews ‘Return to prescribing’ course

CPPE launches ‘Substance use and misuse’ e-learning and renews ‘Return to prescribing’ course

November 21 2017 A new e-learning package on substance use and misuse is now available from the...

  • NICE publishes new asthma guidelines

    NICE publishes new asthma guidelines

    Friday, 01 December 2017 10:25
  • Community Pharmacy Practitioner Champions details confirmed for 2017-18

    Community Pharmacy Practitioner Champions details confirmed for 2017-18

    Monday, 27 November 2017 14:45
  • MHRA targets OTC medicines in Yellow Card social media campaign

    MHRA targets OTC medicines in Yellow Card social media campaign

    Wednesday, 22 November 2017 15:19
  • NUSMAS pilot extended for six months

    NUSMAS pilot extended for six months

    Wednesday, 22 November 2017 15:11
  • CPPE launches ‘Substance use and misuse’ e-learning and renews ‘Return to prescribing’ course

    CPPE launches ‘Substance use and misuse’ e-learning and renews ‘Return to prescribing’ course

    Tuesday, 21 November 2017 14:17

Umesh Modi is a chartered accountant, and Pamini Jatheeskumar is a chartered certified accountant at Silver Levene...
  Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead...
Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead pharmacist, Health and Wellbeing Directorate, Public Health England
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A Resized Pharmacy Image cbOctober 11 2017

Pharmacy gave rise to 18% of complaints made against NHS Family Services providers in Scotland. 

 Annual statistics published by Information Services Division of NHS Scotland indicate that in 2016-17, that medical services (general practice) generated the most complaints, accounting for 65% of complaints made, pharmaceutical services for 18% and dental and ophthalmic services each accounting for 8%.

Overall, NHS Scotland complaints increased by 10% to 23,507 in 2016-17, with family health services complaints increasing by 14% to 7,660 in 2016-17.

There were 1,414 complaints about pharmacy services in 2016-17, the highest level since the data was first collected in 2012-13, when the number of complaints was 1,022. The increase of 20% between 2015-16 (1,177 complaints) and 2016-17 was the highest increase of a service. Medical service complaints were up 14% and ophthalmic complaints were up 14%, while complaints about dental services saw a 1% decrease.

The annual statistics are compiled from returns from health service providers. “The overall family health services contractor return rate for 2016-17 was 80%. For medical, dental, pharmaceutical and ophthalmic this equates to 92%, 79%, 69% and 66% respectively,” says the report.

Links:
ISD Scotland publications            
ISD NHSScotland Complaints Statistics 2016/17 Summary             
ISD NHSScotland Complaints Statistics 2016/17 Full report         

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December 7 2015 Pharmacists in Scotland have been asked to share their views on what politicians need to be made aware of ahead of the Scottish Parliament elections in 2016. The Royal Pharmaceutical Society...