Smoking levels remain unchanged in Wales at 19%

Smoking levels remain unchanged in Wales at 19%

June 22 2018 A downward trend in the proportion of adults smoking has stalled at 19%, the annual...

Measles outbreaks prompt reminder about MMR vaccination before holiday travel

Measles outbreaks prompt reminder about MMR vaccination before holiday travel

June 22 2018 Young people should ensure they have had both doses of the MMR vaccine, especially...

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Dementia risk advice introduced into NHS Health Check

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CCA launches valproate safety audit for pharmacy

CCA launches valproate safety audit for pharmacy

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Independent review backs pharmacy smoking cessation services in Wales

Independent review backs pharmacy smoking cessation services in Wales

June 15 2018 Smoking cessation services provided by pharmacies in Wales are “effective and...

  • Smoking levels remain unchanged in Wales at 19%

    Smoking levels remain unchanged in Wales at 19%

    Friday, 22 June 2018 14:54
  • Measles outbreaks prompt reminder about MMR vaccination before holiday travel

    Measles outbreaks prompt reminder about MMR vaccination before holiday travel

    Friday, 22 June 2018 14:48
  • Dementia risk advice introduced into NHS Health Check

    Dementia risk advice introduced into NHS Health Check

    Tuesday, 19 June 2018 10:04
  • CCA launches valproate safety audit for pharmacy

    CCA launches valproate safety audit for pharmacy

    Tuesday, 19 June 2018 09:58
  • Independent review backs pharmacy smoking cessation services in Wales

    Independent review backs pharmacy smoking cessation services in Wales

    Friday, 15 June 2018 18:16

Umesh Modi is a chartered accountant, and Pamini Jatheeskumar is a chartered certified accountant at Silver Levene...
  Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead...
Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead pharmacist, Health and Wellbeing Directorate, Public Health England
More inWhite Papers  

A Resized Pharmacy Image cbOctober 11 2017

Pharmacy gave rise to 18% of complaints made against NHS Family Services providers in Scotland. 

 Annual statistics published by Information Services Division of NHS Scotland indicate that in 2016-17, that medical services (general practice) generated the most complaints, accounting for 65% of complaints made, pharmaceutical services for 18% and dental and ophthalmic services each accounting for 8%.

Overall, NHS Scotland complaints increased by 10% to 23,507 in 2016-17, with family health services complaints increasing by 14% to 7,660 in 2016-17.

There were 1,414 complaints about pharmacy services in 2016-17, the highest level since the data was first collected in 2012-13, when the number of complaints was 1,022. The increase of 20% between 2015-16 (1,177 complaints) and 2016-17 was the highest increase of a service. Medical service complaints were up 14% and ophthalmic complaints were up 14%, while complaints about dental services saw a 1% decrease.

The annual statistics are compiled from returns from health service providers. “The overall family health services contractor return rate for 2016-17 was 80%. For medical, dental, pharmaceutical and ophthalmic this equates to 92%, 79%, 69% and 66% respectively,” says the report.

Links:
ISD Scotland publications            
ISD NHSScotland Complaints Statistics 2016/17 Summary             
ISD NHSScotland Complaints Statistics 2016/17 Full report         

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