HEE issues medicines management guidance for nursing associates

HEE issues medicines management guidance for nursing associates

February 23 2018 Health Education England has set out educational content expectations for...

RPS urges community pharmacists to take up free post-registration training

RPS urges community pharmacists to take up free post-registration training

February 22 2018 Community pharmacists in England are being urged to enrol on Masters level...

Which? report claims 'three in 10 pharmacies not following safety guidelines'

Which? report claims 'three in 10 pharmacies not following safety guidelines'

  February 20 2018 A covert study of pharmacies has claimed that some pharmacies are...

British Lung Foundation issues pharmacy resources

British Lung Foundation issues pharmacy resources

February 20 2018 Two new guides supporting the role of community pharmacists in helping patients...

CPPE announces patient safety learning campaign

CPPE announces patient safety learning campaign

February 19 2018 Pharmacists should be receiving educational material this week on a new patient...

  • HEE issues medicines management guidance for nursing associates

    HEE issues medicines management guidance for nursing associates

    Friday, 23 February 2018 10:14
  • RPS urges community pharmacists to take up free post-registration training

    RPS urges community pharmacists to take up free post-registration training

    Thursday, 22 February 2018 16:05
  • Which? report claims 'three in 10 pharmacies not following safety guidelines'

    Which? report claims 'three in 10 pharmacies not following safety guidelines'

    Tuesday, 20 February 2018 17:04
  • British Lung Foundation issues pharmacy resources

    British Lung Foundation issues pharmacy resources

    Tuesday, 20 February 2018 16:34
  • CPPE announces patient safety learning campaign

    CPPE announces patient safety learning campaign

    Monday, 19 February 2018 17:29

Umesh Modi is a chartered accountant, and Pamini Jatheeskumar is a chartered certified accountant at Silver Levene...
  Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead...
Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead pharmacist, Health and Wellbeing Directorate, Public Health England
More inWhite Papers  

A Resized Pharmacy Image cbOctober 11 2017

Pharmacy gave rise to 18% of complaints made against NHS Family Services providers in Scotland. 

 Annual statistics published by Information Services Division of NHS Scotland indicate that in 2016-17, that medical services (general practice) generated the most complaints, accounting for 65% of complaints made, pharmaceutical services for 18% and dental and ophthalmic services each accounting for 8%.

Overall, NHS Scotland complaints increased by 10% to 23,507 in 2016-17, with family health services complaints increasing by 14% to 7,660 in 2016-17.

There were 1,414 complaints about pharmacy services in 2016-17, the highest level since the data was first collected in 2012-13, when the number of complaints was 1,022. The increase of 20% between 2015-16 (1,177 complaints) and 2016-17 was the highest increase of a service. Medical service complaints were up 14% and ophthalmic complaints were up 14%, while complaints about dental services saw a 1% decrease.

The annual statistics are compiled from returns from health service providers. “The overall family health services contractor return rate for 2016-17 was 80%. For medical, dental, pharmaceutical and ophthalmic this equates to 92%, 79%, 69% and 66% respectively,” says the report.

Links:
ISD Scotland publications            
ISD NHSScotland Complaints Statistics 2016/17 Summary             
ISD NHSScotland Complaints Statistics 2016/17 Full report         

Practice News

February 23 2018 Health Education England has set out educational content expectations for nursing associates who administer medicines to patients.
February 19 2018 Pharmacists should be receiving educational material this week on a new patient safety campaign from the Centre of Pharmacy Postgraduate Education. Resources have been mailed out ahead...