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General practice sees a 14% increase in the number of complaints raised about it in Scotland

General practice sees a 14% increase in the number of complaints raised about it in Scotland

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  • £20k golden handshake scheme for GPs extended

    £20k golden handshake scheme for GPs extended

    Tuesday, 17 October 2017 14:57
  • Survey asks for information on workplace health and wellbeing practice

    Survey asks for information on workplace health and wellbeing practice

    Wednesday, 11 October 2017 13:31
  • General practice sees a 14% increase in the number of complaints raised about it in Scotland

    General practice sees a 14% increase in the number of complaints raised about it in Scotland

    Tuesday, 10 October 2017 13:40
  • GMC consults on skills needed by newly-qualified doctors

    GMC consults on skills needed by newly-qualified doctors

    Friday, 06 October 2017 16:41
  • Written complaints about GP and dental services increases by almost 10%

    Written complaints about GP and dental services increases by almost 10%

    Thursday, 21 September 2017 15:18

a womens health image 6aug17 cb 1October 10 2017

General practice accounted for 65% of complaints made about NHS family health service providers in Scotland in 2016-17. 

 Overall, there were 5,014 complaints made in 2016-17, up 14% from the 4,396 the previous year. This compares to 1,414 complaints about pharmaceutical services (up 20%), 641 about dental services (down 1%), and 591 about ophthalmic services (up 14%).

Annual statistics published by Information Services Division of NHS Scotland indicate that, overall, complaints to NHS Scotland increased by 10% to 23,507 in 2016-17, with family health services complaints increasing by 14% to 7,660.

The annual statistics are compiled from returns from health service providers. “The overall family health services contractor return rate for 2016-17 was 80%. For medical, dental, pharmaceutical and ophthalmic this equates to 92%, 79%, 69% and 66% respectively,” says the report.

Links:
ISD Scotland publications          
ISD NHSScotland Complaints Statistics 2016/17 Summary             
ISD NHSScotland Complaints Statistics 2016/17 Full report          

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