NAO gives NHS vanguards a mixed review

NAO gives NHS vanguards a mixed review

July 2 2018 The NHS vanguard programme “has not delivered the depth and scale of...

Scotland to expand international recruitment for doctors and nurses

Scotland to expand international recruitment for doctors and nurses

June 22 2018 Activity to recruit doctors, nurses and other specialist health staff will be...

GP trainee round 1 recruitment increases 10%

GP trainee round 1 recruitment increases 10%

June 19 2018 Over 3,000 doctors have been recruited under the current Round 1 GP trainee...

Tier 2 visa cap relaxation for doctors welcomed

Tier 2 visa cap relaxation for doctors welcomed

June 15 2018 Doctors’ leaders have welcomed the Home Secretary’s announcement that...

England will lose more than 600 general practices by 2022, predicts BMA

England will lose more than 600 general practices by 2022, predicts BMA

June 12 2018 The number of general practices in England could decline by between 618 and 777 by...

  • NAO gives NHS vanguards a mixed review

    NAO gives NHS vanguards a mixed review

    Monday, 02 July 2018 16:45
  • Scotland to expand international recruitment for doctors and nurses

    Scotland to expand international recruitment for doctors and nurses

    Friday, 22 June 2018 16:07
  • GP trainee round 1 recruitment increases 10%

    GP trainee round 1 recruitment increases 10%

    Tuesday, 19 June 2018 17:53
  • Tier 2 visa cap relaxation for doctors welcomed

    Tier 2 visa cap relaxation for doctors welcomed

    Friday, 15 June 2018 18:39
  • England will lose more than 600 general practices by 2022, predicts BMA

    England will lose more than 600 general practices by 2022, predicts BMA

    Tuesday, 12 June 2018 12:03

a womens health image 6aug17 cb 1October 10 2017

General practice accounted for 65% of complaints made about NHS family health service providers in Scotland in 2016-17. 

 Overall, there were 5,014 complaints made in 2016-17, up 14% from the 4,396 the previous year. This compares to 1,414 complaints about pharmaceutical services (up 20%), 641 about dental services (down 1%), and 591 about ophthalmic services (up 14%).

Annual statistics published by Information Services Division of NHS Scotland indicate that, overall, complaints to NHS Scotland increased by 10% to 23,507 in 2016-17, with family health services complaints increasing by 14% to 7,660.

The annual statistics are compiled from returns from health service providers. “The overall family health services contractor return rate for 2016-17 was 80%. For medical, dental, pharmaceutical and ophthalmic this equates to 92%, 79%, 69% and 66% respectively,” says the report.

Links:
ISD Scotland publications          
ISD NHSScotland Complaints Statistics 2016/17 Summary             
ISD NHSScotland Complaints Statistics 2016/17 Full report          

Management News

July 13 2018 Draft guidance is calling for health professionals to consider the risk of antimicrobial resistance when prescribing for chronic obstructive pulmonary disease (COPD).
July 11 2018 Community pharmacy referrals for hypertensive patients under the New Medicines Service has not increased GP workload appreciably. Analysis of 131,419 patient records in England has...